SNUG MATTRESS WARRANTY FORM

Our products are manufactured to the highest standards and we stand by the quality of all our products.

The guarantee covers physical defects or changes that cause a visible indentation (more than 2 cm) in the Visco Elastic Material. The guarantee does not cover normal changes in hardness or properties that do not affect the pressure-relieving properties. The guarantee is valid only if the Snug Product is used and handled as described in the instructions for use. If a claim is made under the guarantee, you must present an invoice or sales receipt as documentation of your purchase along with the returned guarantee form.

Snug Supreme 20/25 75 kg/m3 mattress and Snug topper 75 kg/m3 are guaranteed for a period of 15 years (pro-rata*) against any manufacturing defect arising from poor workmanship, materials or assembly of the product.

* 0 - 5 years: Full guarantee
* 5 - 15 years: Guarantee is reduced by 1/10 per annum.

Snug Super 15/20/25 60 kg/m3 mattress and Snug topper 60 kg/m3 are guaranteed for a period of 5 years (pro-rata*) against any manufacturing defect arising from poor workmanship, materials or assembly of the product.

* 1 st year: Full guarantee
* 2 - 5 years: Guarantee is reduced by 1/10 per annum.

The guarantee will not apply if:

1, The product has been used otherwise than for personal use.
2, Cleaning has been carried out other than stated in the instructions supplied with the product.
3, The product has not been correctly stored.
4, Repairs or alterations have been carried out other than Express Foam LTD
5, Notice of defects has not been given within the specified period above.
6, The product has suffered malicious damage.
7, The guarantee does not cover normal changes in hardness or properties that do not affect the pressure-relieving properties.

Guarantee subject to product registration with Snug within 30 days of receipt of your product. The cover on the Mattress is guaranteed for One (1) year against defects in material or workmanship.

Snug Pillows carry a one year guarantee against manufacturing defect

The period of guarantee starts from the date of delivery.

Snug mattress is a registered trademark of EXPRESS FOAM LTD